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At Connor-Winfield, we understand that a quality approach must be pervasive in every aspect of our business, beginning well before our products are ever assembled and continuing for years after our products are shipped. It is through a systematic quality effort that we strive for a win-win approach with our customers and partners. For us, quality is not just a technique or system, it is a way to ensure that our customers win through all of the ways we engage with them; through the quality of the products they receive, the service they expect and the value that they achieve when partnering with Connor-Winfield.
Customer service drives Connor-Winfield's quality assurance systems ---from initial customer contact through product development, delivery of product and after sales support. All Connor-Winfield facilities have a fully documented and implemented Quality Management System certified to the international ISO 9001 standard. Continuous improvement is the basis of Connor-Winfield's working philosophy which is managed though deployment of lean manufacturing principles, sustainable planning and Six Sigma initiatives. Some of our models are supplied to us by non-US-based manufacturing partners. These products are covered by our normal warranty, but they are not included in the scope of our quality system which is limited to products we design and manufacture directly. Our non-US manufacturing partners operate quality systems conforming to the ISO 9001 standard and we rely on them to manufacture quality products meeting advertised product specifications. You can tell these products by the term "Low Cost" in the Keyword column on our website product finder search results, and by the non-US country of origin designation on the shipping documents accompanying the products. If you would like additional information about our non-US manufacturing partners, please feel free to ask us.
Connor-Winfield is committed to conducting corporate business in a globally responsible and ethical manner that is consistent with principles that are sensitive to the environment. We understand that we have a vital role to play in sustaining our environment. Therefore, we will take an active role in reducing the environmental impact of our operations and products. Further, we pledge to our stakeholders that we are in compliance with all local, state and federal environmental regulations, and that wherever possible, we will strive to reduce the environmental impact of our business operations.
To demonstrate our commitment to these principles we: